Cv 999 Privacy Policy — Our Commitment to Protecting Your Data

Cv 999 (cv999-taka.com) is a trusted online gaming platform in Bangladesh. We believe your personal data belongs to you. That's why protecting your privacy is our highest priority at cv 999.

This privacy policy explains in detail what information cv 999 collects, why it is collected, how it is stored and used, and what rights you have over your data. By using cv 999, you agree to this privacy policy.

This policy applies to the cv 999 website, mobile app, and all related services. If you have any questions, you can reach us at any time at support@cv999-taka.com.

Cv 999 only collects information that is necessary to operate the platform and provide you with the best possible service. We never collect irrelevant or excessive data.

We may receive certain information through third parties such as payment gateways or affiliate partners, but solely for the purpose of verifying your account or preventing fraud.

Cv 999 uses collected information for specific, legitimate purposes. The reason for using each type of data is clearly outlined below.

• Account management: Completing registration, verifying logins, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals quickly and accurately.
• Service improvement: User data is analyzed to personalize the gaming experience and inform the development of new features.
• Security & Fraud Prevention: IP and device information is used to detect suspicious activity.
• Legal obligations: Document verification for AML and KYC compliance.
• Customer support: Our support team may access your account information to resolve your issues quickly.
• Promotional Communications: With your consent, we may send you SMS or notifications about offers and bonuses.

Cv 999 does not sell, rent, or exchange your personal information. However, limited data may be shared with trusted partners in specific circumstances.

Parties with whom limited data may be shared:

• Payment Partners (bKash, Nagad, Rocket): Only the financial information strictly necessary to complete your transactions.
• Technology Service Providers: Server hosting and security providers operating under strict confidentiality agreements.
• Regulatory Authority: As required by legal directives or court orders in Bangladesh.
• Anti-Fraud Organizations: Limited data available for verifying suspicious activity.

Cv 999 follows the highest industry standards to protect your data. Our security infrastructure is protected across multiple layers.

• 256-bit SSL/TLS Encryption: Every data transfer is fully encrypted. No third party can intercept or read your information in transit.
• Two-Factor Authentication (2FA): Your account is secured through OTP verification at every login.
• Firewall & DDoS protection: Advanced network security measures to protect our servers against attacks.
• Regular Penetration Testing: External security experts regularly test our systems for vulnerabilities.
• Data backup: Data is securely backed up across multiple locations.
• Staff Training: Every cv 999 employee is trained in data protection and bound by a confidentiality agreement.

Cv 999 uses cookies on its website and app. Cookies are small text files stored in your browser or device that make your experience smoother and more personalised.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features on cv 999 from working properly. cv 999 does not use third-party advertising tracking cookies.

As a cv 999 member, you have full rights over your personal data. Your key rights are outlined below:

• Right to Access: You may request to see what information cv 999 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to deletion: After account closure, you may request deletion of your personal data (excluding information we are legally required to retain).
• Right to restrict processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your information in a machine-readable format.
• Right to Object: You can object to marketing communications or profiling at any time.
• Right to Opt-Out: You can opt out of promotional SMS and emails at any time.

Cv 999 does not retain your data longer than necessary. A specific retention period is defined for each type of data.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: A minimum of 7 years, as required under financial regulatory rules.
• KYC Documents: 5 years after account closure (in accordance with AML regulations).
• Gaming Logs: 2 years for dispute resolution.
• Support contact: 3 years from the date of last contact.
• Cookie Data: 30 days to 1 year, depending on the cookie type.

Once the designated retention period expires, cv 999 automatically deletes or anonymizes the relevant data. Some information may need to be retained longer due to legal obligations — you will be notified if that applies.

Cv 999 is strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.

Age verification is mandatory at registration. If we discover that an account was created by someone under 18:

• The account in question will be closed immediately.
• All collected personal data will be promptly deleted.
• If any transactions occurred, the matter will be resolved by contacting the legal guardian.

Cv 999 may update this Privacy Policy as needed. Any changes will be reflected by a revised "Last Updated" date at the top of the page.

For significant changes, cv 999 will inform members through the following methods:

• SMS notifications to the registered mobile number.
• A pop-up notice will appear at your next login.
• A temporary banner on the website homepage.

Continued use of cv 999 after any changes will be taken as your acceptance of the updated privacy policy. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us. cv 999's data protection team is always ready to assist you.

• Email: support@cv999-taka.com
• Live Chat: Chat icon at the bottom right of the website (9:00 AM — 11:00 PM)
• Support Hours: Seven days a week

When submitting a data rights request by email, please use "Data Privacy Request" as the subject line and include your registered mobile number. We aim to respond within 30 days.